Laser Guided Coaching
Don't waste time working out how to make an impact, let Empathy guide you
Set Key Performance Indicators against a myriad or data and trach sales agent performance at real time. Automatically create Tasks for you sales coaches to action based on quantitative and qualitative data. Sales are a process. Own it.
Systematically identify who need coaching across multiple key performance indicators
Don't waste valuable time running report after report, Empathy will create the tasks for you
Set up your KPIs against any data in the system, both skill based or hard outcome based. Set threshold to trigger activities. Auto queue those tasks to you sales coaches and track it all!
Actionable insights delivered to your screen
Performance as a Science
See historical results of individuals versus the team against targets. See what coaching has happened and the impact it has made. Quick simple to access, actionable.
Qualitative and Quantitative
Integrate score cards from both call listening and Voice analytics with hard data like Sales, Revenue and Activity
Using qualitative and quantitative data to set you KPIs, enables Laser Guided Coaching for a complete view of what success looks like or needs to look like.