Empathy Features
Trusted by Thousands of Users
95% Increased Productivity, 4.6/5 User Rating, 97% Customer Satisfaction
Lead Routing
Two leads come in – Joe’s Garage and IBM.
Who does your team follow up with first?
Fast forward a few minutes later when the consultant realises the IBM lead was an Account Executive who downloaded an eBook, we’re guessing they might question that judgment. Meanwhile, Joe is wondering why it’s taking so long to get pricing information.
We can help make sure your team is treating every lead the same.
Laser Guided Coaching
Sometimes KPIs can be overwhelming and looking where to put key coaching resources can be daunting.
Laser Guided Coaching takes all the key data around sales success and identifies who needs coaching, when and about what.
Putting the tools in the hands of the sales coaches, while maintaining a systematic focus on results.
Logical-branch Scripting
Our logical-branch scripting allows the sales consultant to easily adapt to the changes in a conversation with prospects.
Build out all the potential responses and objections a prospect may have at each stage of the conversation, then with one click your sales consultants will see the appropriate information to handle any direction the conversation may take.
VOIP Dialling and Much More
Easy to set up, reliable, and scalable.
No need to overcomplicate the phone.
Do it once and do it right with our enterprise-grade phone service.
Increase the efficiency and effectiveness of your consultants while providing management with more opportunities for on-the-call coaching.
Reporting and Analytics
Empathy has the industry leading reporting and analytics.
Traditional contact centre reports seem to be just about handle times and contact rates,
outbound sales are much more than that!
Analyse your lead sources and calling strategies real time.
Adjust call cadence rules to maximise conversions. Adjust script flows to remove blockages and handle objections.
And so much more.
Digital Lead Generation Service
Part of the Unity4 Group is Cohort Digital.
Cohort specialises in digital lead generation.
Using Facebook, other socials, telephone surveys, online competition and advocacy sites, Cohort generates fully consented leads waiting to be called.
Empathy's lead management system then prioritises each lead for conversion by your consultants.
All results are automatically analysed for real-time optimisation.