Reporting and Analytics
Analyse and take action across agent results in real time, with dashboards, drill down views, live call listening and integrated Laser Targeted Coaching.
Look at results by agents, by lead type, by attempt, by location, by script/creative, by time of day, by age of lead by.... you get the idea!
Look at Sales agent performance with an analytical and considered data set
Don't get fooled in to thinking one salesperson is better than another, look at time of day, lead source, volume and historical performance against the team. Smart analysis at you fingertips.
Set up your KPIs against any data in the system, both skill based or hard outcome based. Report against your specific goals.
Actionable insights delivered to your screen
Performance as a Science
See historical results of individuals versus the team against targets. See what coaching has happened and the impact it has made. Quick simple to access, actionable.
Slice and Dice in the bowser on the fly!
Analyse what is happening on your campaigns at real time and dissect the data to look at all variables.
Outbound Sales is hard. It's critical that you give your sales agents every chance to succeed. Optimise the calling strategy, the call cadence, the leads, and the creative. You owe it to your sales agents to optimise everything that is outside of their control before you measure them on outcomes. Empathy gives you these tools like never before.