VoIP Dialing and Phone Platform
Increase the efficiency and effectiveness of your agents while providing management with more opportunities for on-the-call coaching.
Reliability & Performance
A secure and scalable solution that gives your business a professional image without costly hardware and maintenance.
All-in-one Solution
Get everything you need to run your inside sales operation in one place for a complete turnkey solution.
Enhanced Functionality
Enable features like live monitoring, local calling numbers, IVR call routing and more.
Call Recording
Compliance driven call recording enabling you to understand your salesperson conversations better.
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Automated Call Recording means your team can easily assess calls for sales training, review marketing messaging, quality assurance, legal purposes, and for tracking key performance indicators (KPIs). Advanced voice analytics also available either as a optimisation tool or a brand tracker.
Predictive, Preview Dialing
Don't waste time, dialing numbers that don't answer or are engaged! Let Empathy's dialling system deliver conversations to your sales reps
One of the simplest ways to increase your sales rep’s productivity is to remove the tedious task of manually dialing telephone numbers – and our auto-dialing software makes it simple. Empathy offers two types of auto dialing, Predictive and Preview, that utilised with our queue-based lead management platform have shown to increase call activity and productivity by 200% over the industry standard.
Inbound, Social and Much More
Empathy has an enterprise call centre engine at its heart used by companies big and small. All advanced call centre tools are available to be integrated into your sales operation.
It cound be Intelligent Skills Based Routing, ACD, PCI payment tools, advanced IVR and self service or NPS. Empathy has a full suite of Inbound telephony options and much more.